Reporting Issues to Barking Dogs

When reporting issues please provide the following information.

  • Clinic Name or ID
  • Username or ID
  • Site or iFrame URL (if applicable)
  • Article Name(s) or ID(s) (if applicable)
  • How are they accessing the article (cliented website, desktop sync or PIMs)
  • Does the issue occur via direct download or only via PIMs
  • Are they using the ClientEd provided header or a PIMs modified header
  • Does the issue affect all documents or just certain ones
  • Sample of document or screenshot
  • Other notes or comments
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